{"id":11155,"date":"2024-10-27T02:59:56","date_gmt":"2024-10-27T02:59:56","guid":{"rendered":"https:\/\/demo.nextron.org\/nextron-support\/"},"modified":"2025-01-14T11:06:19","modified_gmt":"2025-01-14T11:06:19","slug":"support","status":"publish","type":"page","link":"https:\/\/nx1.nextron.org\/en\/support\/","title":{"rendered":"nextron Support"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"280\" src=\"https:\/\/nx1.nextron.org\/wp-content\/uploads\/2024\/10\/kundencenter.png\" alt=\"\" class=\"wp-image-10950\"\/><\/figure>\n\n\n\n<p><strong>nextron Customer Center<\/strong><br>In nextron&#8217;s Customer Center you will find a way to manage domains, e-mails, hosting and other nextron services.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/my.nextron.ch\/\" target=\"_blank\" rel=\"noreferrer noopener\">To our Customer Center<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"280\" src=\"https:\/\/nx1.nextron.org\/wp-content\/uploads\/2024\/10\/anydesk.png\" alt=\"\" class=\"wp-image-10951\"\/><\/figure>\n\n\n\n<p><strong>AnyDesk Remote<br><\/strong>If we ask you to start AnyDesk on the phone, click on the following button:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/get.anydesk.com\/SUaKfKSo\/nextron-AnyDesk.exe\" target=\"_blank\" rel=\"noopener\">Anydesk for Windows (2.9MB)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/get.anydesk.com\/jZqO0oND\/nextron.AnyDesk.dmg\" target=\"_blank\" rel=\"noopener\">Anydesk for MacOS (4.1 MB)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/get.anydesk.com\/GVeCCipb\/nextron-AnyDesk.tar.gz\" target=\"_blank\" rel=\"noopener\">Anydesk for Linux (4.3MB)<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Important messages<\/h3>\n\n\n\n\t\t<div class=\"wp-block-getwid-recent-posts has-layout-list has-cropped-images\">\n\t\t\t<div class=\"wp-block-getwid-recent-posts__wrapper\">\n\t\t\t\t\n<article id=\"post-13958\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/hosting\/hosting-news\/how-do-i-recognize-phishing-and-how-can-i-protect-myself-from-it\/\">How Do I Recognize Phishing and How Can I Protect Myself From It?<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">Yes, fishing also exists among cybercriminals. However, they&#8217;re not fishing for the biggest and best fish. In the online realm, the word phishing (a combination of \u201cpassword\u201d and \u201cfishing\u201d) refers to fishing for passwords and other personal&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\n<article id=\"post-11247\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/news\/nextron-news\/frequent-problems-receiving-emails-due-to-incorrectly-configured-dkim-on-the-sending-mail-servers\/\">Frequent problems receiving emails due to incorrectly configured DKIM on the sending mail servers<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">In recent weeks, we have received an increasing number of calls from our customers with the problem that external persons can no longer deliver emails to them. In other words, our anti-spam gateway suddenly classifies incoming emails&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\n<h3 class=\"wp-block-heading\">Help Articles<\/h3>\n\n\n\n\t\t<div class=\"wp-block-getwid-recent-posts has-layout-list has-cropped-images\">\n\t\t\t<div class=\"wp-block-getwid-recent-posts__wrapper\">\n\t\t\t\t\n<article id=\"post-13958\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/hosting\/hosting-news\/how-do-i-recognize-phishing-and-how-can-i-protect-myself-from-it\/\">How Do I Recognize Phishing and How Can I Protect Myself From It?<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">Yes, fishing also exists among cybercriminals. However, they&#8217;re not fishing for the biggest and best fish. In the online realm, the word phishing (a combination of \u201cpassword\u201d and \u201cfishing\u201d) refers to fishing for passwords and other personal&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\n<article id=\"post-12936\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/support\/webmail-help\/\">Webmail Help<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">Settings For all of the following settings (change password, forward email address, or set up an out-of-office message), please click on your profile picture in the top right corner after logging into the webmail https:\/\/mail.nextron.ch and then&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\n<article id=\"post-12934\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/support\/set-up-calendar-synchronization-caldav\/\">Set up calendar synchronization (CalDAV)<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">The basic settings for calendar synchronization are as follows: Server: mail.nextron.chUser: Your email addressPassword: The corresponding password If asked for a URL, it is usually: https:\/\/mail.nextron.ch\/webdav\/users\/[email] Instructions for Microsoft Outlook 2010+ (Windows) To synchronize email \/ contacts&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\n<article id=\"post-12932\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/support\/set-up-email-account\/mozilla-thunderbird\/\">Mozilla Thunderbird<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">To set up your email account in Mozilla Thunderbird, proceed as follows: Open &#8220;File&#8221; &gt; &#8220;New&#8221; &gt; &#8220;Existing Email Account&#8220; Important entries in the following form:&#8211; Email address: Your complete email address&#8211; Password: Your password, which you&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\n<article id=\"post-12930\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/support\/set-up-email-account\/microsoft-outlook-2010\/\">Microsoft Outlook 2010<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">To set up your email account in Microsoft Outlook 2010, proceed as follows: Open &#8220;File&#8221; &gt; &#8220;Information&#8221; &gt; &#8220;New Account&#8220; Important entries in the following form:&#8211; Email address: Your complete email address&#8211; Account type: &#8220;IMAP&#8221; (for automatic&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\n<article id=\"post-12938\" class=\"wp-block-getwid-recent-posts__post\">\n    <div class=\"wp-block-getwid-recent-posts__post-wrapper\">\n                            <div class=\"wp-block-getwid-recent-posts__content-wrapper\">\n                                    <header class=\"wp-block-getwid-recent-posts__entry-header\">\n                                                    <h5 class=\"wp-block-getwid-recent-posts__post-title\"><a href=\"https:\/\/nx1.nextron.org\/en\/support\/set-up-email-account\/iphone-ipad-mail\/\">iPhone  iPad Mail<\/a><\/h5>                                                                    <\/header>\n                                <div class=\"wp-block-getwid-recent-posts__post-content\">This guide will walk you through the step-by-step process of setting up an email account on your iPhone or iPad. Open &#8220;Settings&#8220;, &#8220;Mail, Contacts, Calendars&#8220;, &#8220;Add Account&#8230;&#8220; Select &#8220;Other&#8221; as the account type. Choose &#8220;Add Mail Account&#8220;.&hellip;<\/div>\n                \n                            <\/div>\n            <\/div>\n<\/article>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"This guide will walk you through the step-by-step process of setting up an email account on your iPhone or iPad. Open \"Settings\", \"Mail, Contacts, Calendars\", \"Add Account...\" Select \"Other\" as the account type. Choose \"Add Mail Account\". Complete the form with your name, email address, password provided by us, and a description (optional). 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